It's the buzz around companies today to look for market 'Best Practices'. 'Good practices' wont do. Only the 'Best' seems to be good enough!
There is care to take information from 'similar' companies, to have apple to apple comparisons and so much more. But do sharing best practices work? Firstly do our practices qualify to be the best? If so, for how long? Best practices come with an expiry and best practice information is not usually scientific....they are mere assumptions. At the most, calculated guesses!
Lets take an example. Company 1-has a computer to human ratio of 100:1. Company 2-similar to company 1 in numbers, turnover, type of business and in outsourced service solutions. 100:1 is taken as a target for company 2 and made into an organizational high impact initiative for the quarter. Business as usual you would say! Just one thought though! The 100:1 ratio in company one was for level 1&2 computer trouble shooting. The attempt for company 2 however was for tickets raised. It looked so similar. Computers. People. Processes. But the focus of both were so different.
Innovation requires just a spark of an idea to start off with. Does not matter whether its an internal one or an external. What matters is that the inspiration is taken through implementation right up to commercialization optimizing resources, people and technology. Actuals! That's the true success...not just a blind copy!
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